Trial & Production Plans

Trame offers different plan types to support organizations from initial evaluation through full production deployment. Understanding plan features and limitations helps you choose the right tier for your needs.

Plan Overview

Trial Plan

Purpose: Evaluation and proof-of-concept development

• Duration: Limited-time access for evaluation
• Features: Core functionality with usage limitations
• Use Case: Testing automation concepts and integration feasibility
• Upgrade Path: Easy transition to production plans

Production Plans

Purpose: Full-scale automation deployment

• Features: Complete feature set without usage restrictions
• Support: Enhanced support and SLA guarantees
• Use Case: Production automation for business-critical processes
• Scalability: Enterprise-grade performance and reliability

Feature Comparison

Core Automation Features

Usage Limitations

Trial Plan Restrictions

• Workflow Limit: Maximum number of active workflows
• Execution Quota: Monthly execution limits
• Data Retention: Shorter history retention periods
• Connector Limits: Restricted number of connected systems
• Team Size: Limited organization members
• Support Level: Community support only

Production Plan Benefits

• Unlimited Workflows: No restrictions on workflow creation
• Unlimited Executions: Pay-per-use or unlimited execution models
• Extended Retention: Long-term data storage and history
• All Connectors: Access to complete connector library
• Team Scaling: Support for larger organizations
• Priority Support: Dedicated support channels and SLAs

Advanced Features

Trial Plan

• Basic Integration: Standard connectors and triggers
• Standard Dashboard: Essential metrics and monitoring
• Community Resources: Documentation and community forums
• Email Support: Basic email support during business hours

Production Plan

• Premium Connectors: Enterprise integrations and custom connectors
• Advanced Analytics: Detailed performance insights and reporting
• Custom Integrations: API access for custom tool development
• Dedicated Support: Phone and chat support with guaranteed response times
• Training & Onboarding: Professional services for implementation

Plan Management

Current Plan Information

View your organization’s current plan details:

• Plan Type: Trial or Production tier
• Usage Statistics: Current usage against plan limits
• Expiration Dates: Trial end dates or billing cycles
• Feature Access: Available features and restrictions
• Upgrade Options: Available plan upgrades

Usage Monitoring

Track usage against plan limits:

• Workflow Count: Active workflows vs plan allowance
• Execution Usage: Monthly executions vs quota
• Storage Usage: Data storage vs retention limits
• Team Size: Current members vs plan capacity
• Connector Usage: Connected systems vs plan limits

Upgrade Notifications

Proactive alerts for plan limitations:

• Usage Warnings: Alerts when approaching plan limits
• Feature Restrictions: Notifications when features are unavailable
• Upgrade Prompts: Suggestions to upgrade based on usage patterns
• Trial Expiration: Reminders about trial end dates

Trial Plan Details

Getting Started with Trial

1. Sign Up: Create account with Google OAuth
2. Organization Setup: Create or join trial organization
3. Feature Exploration: Access to core automation features
4. Integration Testing: Connect with limited number of systems
5. Workflow Development: Create and test automation workflows

Trial Limitations

Understanding what’s restricted:

• Workflow Limits: Typically 5-10 active workflows maximum
• Execution Quotas: 100-500 executions per month
• Data Retention: 30-day history retention
• Team Size: 3-5 organization members maximum
• Support: Email support with standard response times

Trial Best Practices

Maximize trial effectiveness:

• Focus on High-Value Use Cases: Test most important automation scenarios
• Connect Key Systems: Integrate with your primary business tools
• Measure Impact: Track time savings and efficiency gains
• Document Requirements: Identify needs for production deployment
• Plan Upgrade: Prepare for production plan transition

Production Plan Features

Full Feature Access

Production plans include:

• Unlimited Workflows: Create as many automations as needed
• Unlimited Executions: No monthly quotas or restrictions
• Complete Connector Library: Access to all available integrations
• Advanced Analytics: Detailed performance and usage insights
• Priority Support: Dedicated support channels with SLAs
• Data Compliance: Enhanced security and compliance features

Enterprise Integrations

Production-only features:

• Custom Connectors: Build integrations for proprietary systems
• API Access: Programmatic access to Trame functionality
• Webhook Security: Advanced webhook authentication and encryption
• SSO Integration: Single sign-on with enterprise identity providers
• Advanced Audit: Comprehensive audit logging and compliance reporting

Performance & Reliability

Production-grade guarantees:

• Uptime SLA: Guaranteed service availability
• Performance SLA: Execution time and response guarantees
• Data Backup: Regular backups and disaster recovery
• Monitoring: Advanced system monitoring and alerting
• Scaling: Automatic scaling for high-volume usage

Upgrade Process

When to Upgrade

Consider upgrading when:

• Trial Expiration: Trial period is ending
• Usage Limits: Consistently hitting trial plan restrictions
• Feature Needs: Require production-only features
• Team Growth: Need support for larger teams
• Business Critical: Automation becomes business-critical

Upgrade Steps

1. Plan Selection: Choose appropriate production plan tier
2. Billing Setup: Configure payment methods and billing information
3. Data Migration: Automatic migration of trial data to production
4. Feature Activation: Immediate access to production features
5. Team Notification: Inform organization members of upgrade

Migration Process

Seamless transition from trial:

• Data Preservation: All workflows and execution history preserved
• Configuration Retention: Connector and trigger settings maintained
• Team Continuity: All team members retain access
• Immediate Benefits: Production features available immediately
• Zero Downtime: No interruption to existing automations

Billing and Payment

Payment Methods

Supported billing options:

• Credit Cards: Visa, Mastercard, American Express
• ACH/Bank Transfer: For enterprise customers
• Purchase Orders: For large organizations
• Annual Billing: Discounts for yearly payment

Billing Cycles

Flexible billing options:

• Monthly Billing: Pay monthly for flexibility
• Annual Billing: Save with yearly commitment
• Usage-Based: Pay for actual execution volume
• Enterprise Tiers: Custom pricing for large deployments

Cost Optimization

Strategies to manage costs:

• Workflow Efficiency: Optimize workflows for performance
• Trigger Management: Fine-tune trigger conditions
• Resource Usage: Monitor and optimize system resource usage
• Plan Right-Sizing: Choose appropriate plan tier for usage

Support and Resources

Trial Support

Support available during trial:

• Documentation: Complete guides and tutorials
• Community Forums: Peer support and knowledge sharing
• Email Support: Basic support via email
• Getting Started: Onboarding guides and quick start resources

Production Support

Enhanced support for production customers:

• Priority Email: Faster response times for email support
• Phone Support: Direct phone access to support team
• Chat Support: Real-time chat assistance
• Dedicated Account Management: For enterprise customers

Professional Services

Additional services available:

• Implementation Consulting: Expert guidance for complex deployments
• Custom Integration Development: Build specialized connectors
• Training Programs: Team training on advanced features
• Migration Services: Assistance moving from other platforms

Compliance and Security

Trial Security

Security measures for trial organizations:

• Data Encryption: Data encrypted in transit and at rest
• Access Controls: Role-based access within organizations
• OAuth Security: Secure Google OAuth authentication
• Basic Audit: Essential audit logging for security

Frequently Asked Questions

Trial Questions

Q: How long does the trial last? A: Trial periods are typically 30 days, with possible extensions for evaluation needs.

Q: Can I upgrade during the trial? A: Yes, you can upgrade to a production plan at any time during the trial.

Q: What happens to my data when the trial expires? A: Data is preserved for a grace period to allow for plan upgrade.

Q: Can I downgrade from production back to trial? A: No, production plans cannot be downgraded to trial status.

Production Questions

Q: Are there setup fees for production plans? A: Most production plans have no setup fees, though custom enterprise deployments may vary.

Q: Can I change production plan tiers? A: Yes, you can upgrade or downgrade production tiers based on your needs.

Q: What’s included in support SLAs? A: Response time guarantees, issue resolution timelines, and escalation procedures.

Q: How is usage calculated for billing? A: Usage is typically calculated based on workflow executions, data processing, and feature usage.

Technical Questions

Q: Are there API rate limits? A: Trial plans have standard rate limits, production plans have higher limits or no limits.

Q: Can I integrate with on-premises systems? A: Production plans support advanced integration patterns including on-premises connectivity.

Q: What data backup and recovery options are available? A: Production plans include automated backups and point-in-time recovery options.